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Job Description

 Brick & Mortar office, owner responsible for B & M operational costs from gross receipts. Great opportunity for Travel Leader to become vested owner in business net profits while actively affiliated.

If you have been working in the industry for a minimum of 5 years and know the wonderful opportunities for travel counselors today, have the skills to be lead generator, have an existing  client base and or following, want to take new directions and determine your own level of success,  this is a golden opportunity!

AGENT CONTRIBUTIONS:

Guides travelers by identifying itineraries; booking reservations, promotes our services, attends promotional events. Multii-lingual a plus.

* Promotes our services within the community to explain and spread the word about CoastalGeorgia.travel.

* Clarifies travel preferences by determining travel dates and destination, mode of transportation, and finances.

* Develops itinerary by assembling literature; offering personal experiences; commenting on local customs, points of interest, and special events; answering inquiries; offering suggestions.

* Schedules itinerary by identifying, booking, and confirming route, carriers, lodging, and dining; verifying space and rates; issuing tickets.

* Completes foreign travel requirements by obtaining visa, permit, and medical regulations; completing forms; providing information to obtain currency.

* Prepares travel packet by assembling itinerary, maps, tickets, confirmations, visas and related documents, baggage tags, emergency resources, insurance options, etc.

* Collects payment by entering and verifying scheduled services and charges; computing total; obtaining credit card charge, check, or cash.

* Maintains resource of travel options by traveling carriers and visiting destinations; assembling, filing, and updating directories, brochures, pamphlets, guides, timetables, etc.

* Obtains refunds and adjustments by completing claim forms.

* Promotes travel by selling tour packages and special events; speaking to community groups.

* Contributes to team effort by accomplishing related results as needed.


Requirements:
*  Minimum of 5 years of Corporate Travel Consultant Experience
*  Minimum of 3 years on SABRE
*  Mid office Quality Control knowledge is a plus
*  Excellent Skills in the following areas:  Follow-up, Organization, Analytical, Flexibility, Customer Service, Written and Verbal Communication, and Time Management.
*  Must be able to communicate effectively and professionally.
*  Must demonstrate positive teamwork and professional behavior.
*  Professional and have the ability to work with minimum
   supervision.


Strategic Objectives:
*  Operate within company standards in the areas of customer service, productivity, quality standards and operating procedures.
*  Thorough knowledge of the travel industry including proficiency on the applicable GDS systems. Proper utilization of GDS System to help improve company commitment to the vendor.
*  Utilize preferred vendors to maximize profit for the company.
*  The ability to solve problems and make decisions
*  Continuously suggest improvements to benefit the team and organization.
*  Ensure that customers travel policies are followed and documented.


Department Objectives / Tasks: *  Follow company procedures, guidelines and standards in the areas of customer service, building and updating PNRs, ticketing attendance, and punctuality.
*  Assist peers and work together as a team.
*  Stay fully informed of all airline rules and regulations and other industry requirements and accurately apply this information when making travel arrangements.
*  Meet all Department goals/objectives as outlined in Consultant Incentive.
*  Document Lost Savings on each applicable reservation.
*  Be on time and ready to work at your designated scheduled.
*  Monitoring expenses and controlling costs to ensure a profitable branch.
*  Ability to work extended hours as client and workload demands dictate.
*  Assists with follow-up on company comments or other client-input vehicles either in writing or by dealing directly with client to resolve any service problems.
*  Keep Owner promptly and fully informed of all matters of significance.
*  Attend Training  as needed.


Skills/Qualifications:

Travel Logistics, Scheduling, Customer Service, Data Entry Skills, Analyzing Information, Dealing with Complexity, Initiative, General Math Skills, Verbal Communication, Planning, Teamwork, outgoing personality.

Fax vitae to 912-267-6676 &  call 912-996-2600 to arrange for an immediate meeting.  Formal vitae not required for meeting, but appreciated.  Must have industry affiliations/references.